Shipping Process
We place great importance on ensuring your goods reach you as quickly as possible. Therefore, we strictly control every step of the shipping process to ensure efficient and accurate delivery.
① Remote Area Delivery: If certain remote areas do not qualify for free shipping, our customer service staff will proactively contact you and confirm the remote area displayed in the warehouse backend via screenshot. Since the warehouse backend system determines whether an area is remote based on postal codes, specific remote postal codes cannot be listed here. The actual address will be used as the primary confirmation basis. Thank you for your understanding and cooperation.
② Order Verification: Once your order is authorized and verified, we will send you an order confirmation email. After order confirmation, we will begin preparing for shipment. During this process, we generally cannot change or cancel the order, but we will do our best to support your requests and ensure your needs are met to the greatest extent possible.
Processing Time
Typically, it takes 1-3 business days to process your order. During this time, we will perform necessary steps such as order review, product packaging, and preparation for shipment.
Processing Time Explanation:
Processing time does not include holidays and weekends. Therefore, please note that if your order is submitted for processing during a weekend or holiday, the processing time may be extended accordingly.
Order Preparation:
Once your order is ready, we will deliver it to the logistics company as soon as possible and provide you with a tracking number that you can track.
Shipping Time
Shipping time for goods is usually 7 business days, but may extend to 15 business days during peak periods (such as holidays). The following is a detailed breakdown of shipping times:
Normal Shipping Time:
After your order is shipped, we estimate the shipping time to be 5-7 business days. The actual arrival time will vary depending on your delivery address and the logistics company's operations.
Peak Shipping Time:
During holidays and peak sales seasons, shipping time may extend to 10-15 business days. To ensure timely delivery, please place your order as early as possible.
Shipping Time Calculation: Shipping time is calculated from the shipment date, not the order date. Unforeseen delays during transit, such as invalid addresses or customs clearance procedures, may cause shipping times to exceed the estimated range.
Shipping Companies
We partner with several well-known UK and international logistics companies to ensure your orders are delivered safely and on time. Here are some of our frequently used shipping companies:
Royal Mail
As the most widely used postal service in the UK, Royal Mail offers nationwide delivery services with excellent parcel tracking and mail protection.
Hermes (now Evri)
Hermes is one of the UK's leading courier companies, specializing in economical parcel delivery and providing customers with a convenient parcel tracking system.
DPD
DPD is one of the UK's leading courier services, offering fast next-day delivery and tracking, especially suitable for parcels requiring expedited delivery.
Yodel
Yodel is a popular logistics company in the UK, offering a variety of delivery options, including standard and expedited delivery. It is particularly suitable for e-commerce parcel delivery.
Important Notes
Transit times are estimates only:
Please note that all transit times are estimates, and actual arrival times may be affected by various factors (such as invalid addresses, customs clearance, weather, and other unforeseen circumstances).
Late Packages:
If your package is not delivered within the estimated time, please submit a support ticket within 60 days of shipment. Our customer service staff will respond and process your request within 24 hours. Please note that requests submitted after this timeframe may not be processed. Thank you for your understanding.
Tracking Information:
Once your goods are shipped, you will receive a confirmation email containing a tracking number. You can check the shipping status at any time via the link in the email.
Other Information
Logistics Partners:
We partner with several professional logistics companies to ensure your order arrives as quickly as possible. The choice of logistics service will be determined based on your delivery address and delivery needs.
Address Confirmation:
Please ensure you provide an accurate delivery address and contact information to avoid delays or non-delivery due to incorrect addresses.
Returns and Refunds:
In case of any damage or loss of goods due to shipping issues, please refer to our return and refund policy to ensure your rights are protected.